StarBest Computer Solution - Return Policy

Last Updated: 1st of December 2023

1. Overview

1.1. At StarBest Computer Solution, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website.

2. Returns and Exchanges

2.1. Eligibility:

• To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
• Some products, such as software or downloadable items, may not be eligible for return. Please check the product description for specific details.

2.2. Timeframe:

• You may return eligible products within [number] days of the delivery date.

2.3. Initiating a Return:

• To initiate a return, please contact our customer support team through our support portal at [website/support] or by emailing us at [support@starbestnig.net].
• Clearly state your order number, the reason for the return, and include any relevant photos or documentation.

3. Refunds

3.1. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 business days.

3.2. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

4. Exchanges

4.1. Product Exchange:

• If you need to exchange a product for the same item due to a defect or error, contact our customer support team to arrange the exchange.

5. Damaged or Defective Products

5.1. If you receive a damaged or defective product, please contact our customer support team immediately. We will provide instructions on returning the item and arrange for a replacement or refund.

6. Non-Returnable Items

6.1. Some products are non-returnable, including:

• Software or downloadable products with a digital delivery.
• Products that are marked as non-returnable in the product description.

7. Contact Information

7.1. For return inquiries, please visit our support portal at [website/support], email us at [support@starbestnig.net], or call +2348023213485.

Thank you for choosing StarBest Computer Solution. We value your satisfaction and are committed to providing a straightforward and fair return process for our customers. If you have any questions or concerns, please do not hesitate to contact our customer support team.