StarBest Computer Solution - Support Policy

Last Updated: 1st of December 2023

1. Customer Support Overview

1.1. At StarBest Computer Solution, we are committed to providing excellent customer support to ensure a positive experience for our users.

2. Support Channels

2.1. Online Support:

Our primary support channel is through our website's support portal, accessible 24/7.

Users can submit support tickets, track their status, and receive updates on their inquiries.

2.2. Email Support:

For non-urgent inquiries, users can reach out to our support team via email at [support@starbestnig.net].

We aim to respond to email queries within [timeframe], excluding weekends and holidays.

2.3. Phone Support:

Phone support is available during our business hours, [days and hours of operation].

Call our support hotline at +2348023213485 for immediate assistance.

3. Types of Support

3.1. Technical Support:

Our technical support team is available to assist with issues related to product functionality, installation, and troubleshooting.

3.2. Order Support:

For inquiries regarding order status, shipping, and returns, our customer support team is ready to provide assistance.

3.3. Product Information:

Users can contact our support team for information about our products, specifications, and compatibility.

4. Response Time

4.1. Support Ticket Response:

We strive to respond to support tickets within [timeframe], prioritizing urgent issues.

4.2. Email Response:

Email inquiries will receive a response within [timeframe], excluding weekends and holidays.

4.3. Phone Support:

Calls will be answered promptly during our business hours, and our goal is to provide immediate assistance or schedule follow-up actions.

5. Escalation Procedure

5.1. In the event an issue cannot be resolved promptly, our support team will escalate the matter to the appropriate department for further investigation and resolution.

6. Customer Feedback

6.1. We encourage customers to provide feedback on their support experience. Your feedback helps us continually improve our support services.

7. Exclusions

7.1. Our support policy does not cover issues arising from:

Unauthorized modifications to products.

Use of incompatible accessories or components.

Failure to follow product instructions and guidelines.

8. Contact Information

8.1. For support inquiries, please visit our support portal at [website/support], email us at [support@starbestnig.net], or call [phone number].

Thank you for choosing StarBest Computer Solution. We appreciate your trust, and our support team is dedicated to ensuring your satisfaction and resolving any issues you may encounter promptly.